Lurepa Refunds and Return Policy

"Lurepa", "we" or "us" refers to Lurepa Inc.

“You” or “your” means any person who may use our services.

We stand by the products we sell and our ultimate goal is to ensure you are completely satisfied with your shopping experience.

Prior to completing your purchase we'd ask that you carefully check your choice in products being purchased including sizing and all other details listed on the product page. Product information is marked clearly on our Site including if an item is not returnable or refundable. We do this for your clarity but also because we are continuously creating new products. In the event you have any questions on any of our products you are welcome to forward your questions in advance of your purchase to us at admin@lurepaapparel.com and one of our team members will try their best to help you out.

Why are some products non-returnable or refundable? 

We prioritize patient care and safety. Due to the nature of patient apparel products and their intended use in health care settings, returns are not accepted for any patient apparel or garments. To minimize infections and other concerns surrounding patient care this is why some of our products are non-returnable or refundable. Special or custom orders, all apparel and garments worn or used next to the skin (including but not limited to garments, gowns, support garments, towels and linen), drinking bottles and massage balls, are all non-returnable and no refunds will be issued.

What products are returnable or refundable? 

We want to be fair to our customers. Refunds will only be issued in cases where (1) the product or merchandise is defective under the applicable product warranty terms and is returned to us within 5 business days from the date it is delivered to you. It is important to note the product needs to be in original condition, have all tags attached and in its original packaging, or (2) the product or merchandise is ordered, paid-for, and is not delivered by us according to our delivery records.

How do I process a return request? 

All returns must be approved by us and you must receive a return authorization (RA) prior to sending the item back to us. We reserve the right to deny any returns that do not meet our policy criteria, however, we address all return requests on a case-by-case basis and try our best to work towards a satisfactory solution. 

To make a request for return and obtain a RA we'd ask that you: 

1 - send us an email with your order number and a photo of the item's condition to admin@lurepaapparel.com

2 - allow our team 3 business days to review your request

3 - understand that once we have reviewed your request we will circle back to you with response advising if your request been approved or denied

In the event your return has been approved we will provide you with a return authorization (RA) at which time you can send the product back to us. Return shipping to us is at the cost of the customer. It's important to note in the above cases if the product is eligible for return and refund, that we will credit your account or issue a refund for return merchandise, minus any restocking fee if applicable, once the merchandise has been received and inspected. The return item needs to be returned to us as described above with the RA listed on the return package or enclosed with the returned item. Use extra caution when packing a return item to avoid damage as we will not be responsible for returned product or merchandise that is damaged during return shipment.