FAQs
Is the shipping free?
No. We offer two affordable flat-rate shipping options for Canada and the USA, allowing you to choose your delivery speed.
Are there taxes, duties, or extra fees I need to pay?
Customs fees, duties, and taxes may be incurred depending on the location from which the product is being shipped and was manufactured. These charges will be your responsibility upon receiving your shipment.
When will I receive my item?
Once your order is received, you will receive an email confirming that it has been placed, followed by another email containing shipping details shortly after. Orders made before 2 PM (MST) will be shipped on the same day. Please keep track of your order and let us know if your package does not arrive within the expected delivery timeframe.
Can I change or return my item?
Due to the specific nature of patient apparel and their intended usage in healthcare environments, certain products cannot be returned. We kindly ask you to review our warranty and our refunds and return policy before making your purchase.