Frequently Asked Questions
Q1: What materials are used in Lurepa products?
A: We prioritize safety and quality in our products. We use only the safest, high-quality materials, carefully chosen to bring comfort and joy while catering to the unique needs of our customers. Make sure you check out each product page so you can see how unique each product and its material used is!
Q2: Can I customize my Lurepa product?
A: We offer customization options for certain products. Please refer to individual product pages for more information.
Q3: What is your return policy?
A: We strive for complete customer satisfaction. If you're not completely happy with your purchase, please refer to our return policy page for detailed information.
Q4: How can I track my order?
A: Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order.
Q5: Do you offer international shipping?
A: We ship to Canada and the USA! For more details, please refer to our shipping policy.
Q6: I'm interested in wholesale opportunities. Who can I contact?
A: We'd love to partner with you! Please visit our 'Wholesale/Partnerships' page for more information, or contact us directly at wholesale@lurepaapparel.com.
Q7: How can I share my photos of using Lurepa products?
A: We would love to see your photos! Please share them through social@lurepaapparel.com, or tag us on social media with #Lurepa
Q8: How can I find out about new products?
A: We're thrilled you want to stay connected! Simply scroll to the bottom of our website and enter your email in the provided field, then click 'Subscribe.' You'll be the first to hear about new products, special promotions, and uplifting stories from Lurepa.
Q9: Do Lurepa products come with a warranty?
A: Yes, our products come with a standard warranty. For more specific information, please refer to our Warranty page or contact our customer service.
Q10: How do I know what size to order?
A: Each product page has a size guide and warranty information to help you make the right choice. Given that some products, designed for hospital use, cannot be returned for customer safety, it is crucial to emphasize the importance of referring to the sizing guide. If you have any further questions, please reach out to our customer service team.
Q11: Do you have any physical store locations?
A: Lurepa is an online-based store, but we are considering partnering with stores in the future.